Refund policy

Last updated: March 28, 2026

Bitsonic sells digital software and downloadable content. Because these are digital products, refund handling may differ from physical goods.

General approach

If you experience a problem with a product, please contact us first. Many issues can be solved through setup guidance, license help or compatibility support without needing a refund.

When refunds may be considered

• Duplicate payments or obvious billing errors.
• Technical delivery problems that we are unable to resolve within a reasonable time.
• Other exceptional cases reviewed individually by Bitsonic support.

Digital product access

When a refund is approved for a digital product, related download access, bonus access or account entitlement connected to that purchase may be removed.

How to request help

Please use the contact form and include the email address used for the order, the product name and a short description of the issue. This helps us review the request faster.